Policies

At Lantern Life Fitness we are committed to upholding the highest standards of integrity, professionalism, and ethical conduct. This Code of Ethics serves as a guiding framework for all members of our fitness studio community, including health professionals, clients, staff, and partners, to foster a positive and respectful environment.

1. Client-Centered Approach:

a. We prioritise the well-being and safety of our clients above all else.

b. We treat all clients with respect and dignity.

2. Zero Tolerance Policy:

a. We are committed to maintaining a respectful, safe, and supportive environment for all our clients. To uphold this commitment, we strictly prohibit any form of improper conduct, including but not limited to harassment, cat-calling, ogling, approaching clients inappropriately, inappropriate behaviour, misconduct or soliciting. We enforce this policy to ensure a positive and comfortable experience for everyone within our studio premises.

b. We expect all clients and guests to respect each other’s personal space and boundaries. Any behaviour that makes others feel uncomfortable, disrespected, or threatened is unacceptable and will not be tolerated.

c. If any client experiences or witnesses improper conduct within our fitness studio, we encourage them to report it to our staff or management promptly. We take all complaints seriously and will investigate and address such incidents discreetly and promptly.

d. In cases of verified improper conduct, appropriate action will be taken, ranging from verbal warnings to suspension or termination of the offender’s membership, depending on the severity of the behaviour.

3. Professional Competence:

a. Our staff and trainers are qualified, certified, and continuously strive to enhance their knowledge and skills to provide quality services to our clients.

b. We only offer services within the scope of our expertise and qualifications.

4. Privacy and Confidentiality:

a. We respect the privacy of our clients and protect the confidentiality of their personal and health information in accordance with applicable laws and regulations.

b. Personal information shared by clients will only be used for legitimate purposes related to the provision of our exercise, nutrition, and therapy services.

5. Informed Consent:

a. We obtain informed consent from our clients before providing any services, including sharing their information with third parties for specialised consultations.

b. Clients have the right to ask questions, understand the nature of the services, and make informed decisions about their participation.

6. Ethical Marketing and Advertising:

a. Our marketing and advertising materials are honest, accurate, and transparent, providing clear information about our services and pricing.

b. We do not engage in deceptive or misleading marketing practices.

7. Conflict of Interest:

a. We avoid conflicts of interest that may compromise our professional judgment or create an appearance of impropriety.

b. We disclose any potential conflicts of interest to relevant parties promptly.

8. Respect for Boundaries:

a. Our staff and trainers maintain appropriate boundaries with clients, refraining from engaging in any behaviour that could be construed as unprofessional, inappropriate, or exploitative.

b. We respect the personal space and comfort of our clients during physical activities.

9. Safety and Hygiene:

a. We maintain a clean and safe environment within our fitness studio and premises, adhering to health and safety regulations.

b. We provide necessary safety instructions and precautions to clients to minimise the risk of injury.

10. Feedback and Complaints:

a. We welcome feedback from our clients and address their concerns promptly and professionally.

b. We strive to continuously improve our services based on client feedback.

11. Compliance with Laws and Regulations:

a. We comply with all applicable Kenyan laws, regulations, and industry standards related to the operation of our fitness studio.

b. We cooperate with relevant authorities in any investigation related to our services, if required.

By being part of Lantern Life Fitness, all members of our community agree to abide by this Code of Ethics. This code reflects our commitment to maintaining a supportive and ethical environment for all involved.